Crystal Clinic Orthopaedic Center

Crystal Clinic Orthopaedic Center in Fairlawn, OH, functions as a hospital but serves as a destination. It draws patients from across the country who are seeking specialized orthopedic care validated by superior outcomes. The drive to customize patient experience and advance surgical innovation moved the physician-owned practice to leave space they leased from a local hospital. After decades of leaving their fate to others, the physician practice made the bold move to leverage their vast experience and reputation for orthopedic excellence to construct a new facility. The resulting 163,000 square foot specialty hospital has one central goal, to allow for physician-directed care that leads to the best outcomes for each patient. The goal was to develop a new orthopedic inpatient center that focused on patient experience and improving post-surgical outcomes. The expectation of this new facility is to redefine outcomes of orthopedic care in the region and beyond.

Crystal Clinic Orthopaedic Center is very much a hospitality focused setting that elevates individual experience through careful spatial design and visually rich material pallets. Warm cocoa tones mix with accents of brass and deep midnight to dispel any notion that this is a typical hospital. Valet and concierge service great each guest as they move through the welcome lobby.  A comfortable human scale entices each patient to think of this as a place of healing and recovery. Patient lounges use generous windows to connect to outdoor gardens and usher light into each gathering space.  Patient rooms repeat the use of floor to ceiling glass to connect with the surrounding landscape while taking care to preserve privacy.

Throughout construction of this project, the collaborative, and interactive approach established by the design team was maintained. The Construction Manager, and their trades workers were welcomed into the decision-making process that guided the planning and design of the facility. When the COVID-19 pandemic arose, video conferencing technology was introduced so that meetings and virtual inspections of the work could continue. The nimble response of the project team allowed for the introduction of new communications and coordination technology that allowed work to continue and for the Crystal Clinic Orthopaedic Center to be completed five weeks early and under the forecasted budget. The central goal of physician-directed care  has been realized in this new orthopedic hospital, producing individualized experiences for the best post-surgical outcomes.